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Terms and Conditions


The Beauty Retreat runs on an appointment-based system and these go on a first-come-first-serve basis. We do not hold back any appointments for last minute calls, so always advise you book in advance to avoid disappointment. Remember that during the summer months and at Christmas time we do get extremely busy and appointments can go 2-3 weeks in advance (sometimes longer for late nights and weekends). Please do not take it out on our staff if you cannot get an appointment.

Appointments can be made over the phone (01778 421700] email [thebeautyretreatbourne@gmail.com], through our website, via our online booking system and through our facebook and instragram pages[thebeautyretreatbourne]. Please remember that by booking through email, appointments times given to you may have already been taken by the time you reply, so booking over the phone or online is much more advisable.

If we cannot fit you in at a suitable time, we will add you to our waiting list and make every effort to book you in in the event of another person cancelling or postponing.

Upon your first visit to The Beauty Retreat you will be asked to fill in a consultation card including details of medical history, and sign the indemnity statement declaring the answers are true and correct, this will be sent out to you via email at time of booking your appointment. This is for your own wellbeing, and is essential for any treatments to be carried out. Refusal to fill out and sign a consultation card will result in refusal of treatment.

Certain treatments may require a second, more specific consultation card to be filled out and signed. This will be kept with your records.

Certain medical conditions may require further advice and written consent from your GP before some treatments can go ahead. This is for your own wellbeing and while we understand it can be frustrating, please understand that we are looking out for your health and your best interests. Your therapist will offer an alternative treatment where possible, until written consent has been gained. As a professional salon we will not go ahead with any treatment we feel unsuitable until a letter of consent has been gained, and will not accept a signed declaration from yourself as a substitute.

Letters of GP consent must be on headed paper, include your full name and consented treatment, and must be signed by your GP personally. Photocopies cannot be accepted, and we will need to retain the letter with your records at the salon. If preferred, we can issue you with a referral letter to take to your GP for their consideration and signature. Referral letters may be subject to a charge from your GP.

Due to changes in our insurance policy we are no longer able to offer any treatments on anyone under 16 years old.

Certain treatments may not be suitable for certain age groups and carry their own age limit. If we feel this applies to you, we will offer an alternative treatment where possible.

Gift cards are valid for six months from date of purchase and can be used against any treatments or products. Gift cards cannot be refunded, but any treatments can be swapped - with notice - to other treatments or products if required. Just let us know what you would prefer, and we can settle the difference at your appointment if needed.

We would greatly appreciate 24 hours notice for cancellations or moved appointment times, otherwise a charge of 50% will be incurred..Treatment packages require full payment at time of booking and require 48 hours notice to cancel or move. Unless 48 hours notice is given, payment will not be refunded.

If appointments are repeatedly missed or cancelled/rescheduled at late notice, we may ask for full payment upfront at the time of booking to secure any future appointments.

Any treatment totalling or exceeding 2 hours will require 50% of the total price paid upfront to secure the appointment. Packages require 100%.

Please respect other clients in the salon and be quiet and calm when inside. We provide a relaxing environment at The Beauty Retreat and clients do come here for peace and quiet and to unwind.

We politely ask that all clients switch their mobile phones and tablets to silent whilst in the salon.

While we welcome babies and children at The Beauty Retreat, we do ask that you be respectful of other clients and do not allow your children to run around and be noisy. Please make sure they sit still calmly and be quiet. We do not advise children are left to wait in reception and ask that children are taken into the room with you. It is difficult for our receptionist to keep an eye on children whilst running the reception and retail area, and this can prevent her from doing her job properly.

While it is rare for one of our therapists to call in sick, please remember that our therapists sometimes get ill too! In the event of us having to call and reschedule your appointment, every effort will be made to reschedule it in as soon as possible.

All treatments included in our Treatment Packages must be taken in one single appointment, and not split over several days. Full payment of such packages will be required at time of booking, and all packages require 48 hours notice to cancel or move, otherwise the full payment will not be refunded.

We respect your data and take the security of all information given to us very seriously. Please read our Privacy Policy for details on what information we collect and how we process it.

Certain treatments will require a patch test to be carried out at least 48 hours prior to the appointment. This is for your own wellbeing and is essential, even if you have had that particular treatment at another salon. We will not carry out any treatments requiring a patch test if the patch test has not been done, and will not accept a signed declaration from yourself as a substitute. Certain treatments may be able to go ahead without that particular part of the treatment.

We try our best to remind all clients of their patch test towards the 48 hours timeframe, but please remember that we are very busy and cannot always keep an eye on timings. All clients will be informed at the time of booking if they need to come for a prior patch test, and are therefore responsible for remembering to come in for one. If we notice you have not had the necessary patch test needed for your treatment to take place, despite us making you aware, and have been unable to contact you, your appointment may be released to another client to avoid a wasted appointment. We will do everything we can to contact you before doing this, so please be sure to answer any voicemails or emails we may have left for you as soon as possible.

Refund and Re-do Policy. Please note that we do not offer refunds on our services. If you are unhappy in any way, please let us know as soon as possible - preferably before paying for your service and leaving the salon - and we will work with you to rectify the situation. We operate a re-do policy at The Beauty Retreat, which means we may offer to re-do your service for you within a set time scale free of charge if we feel it appropriate. As we have high costs to cover, including product, wages, time and utilities, this is our policy instead of offering a refund. You may be invited back into the salon so we can assess the problem and work with you. Please note that photos may not be accepted due to the difficulty of verifying when they were taken. In the event of us accepting a photo, the original photo information must be present, i.e. the date and time stamp.


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